Recruiter :
Eva Wilson
- CX Manager - Melbourne or Sydney based
- $85-100K plus super
- Transition from Lawyer to Change Maker
THE ROLE
- Own the client journey end-to-end: onboarding, training, adoption, and long-term success
- Be the trusted advisor who translates legal pain points into seamless AI-driven solutions
- Work collaboratively to share client feedback and influence what they build next
- Spot opportunities for growth, whether that's new features, new use cases, or upsell/cross-sell
- Help clients navigate change and get teams excited about new ways of working
- Build processes, and best practices for a first-class customer success function
- You are a qualified Lawyer, ideally with corporate M&A with strong due diligence savvy
- Someone who gets clients - strong track record in customer service, B2B sales, or client-facing roles is ideal
- You love the legal industry but want to move away from the typical Firm culture and pressures of delivering billable hours, burning the midnight oil and feeling demotivated
- If you've worked in legal tech, SaaS, or change management this would ideal but not essential - it's more your drive, ambition and ability to be the turning point for clients to ensure they can use their time more productively
- Commercially sharp and comfortable talking business value as much as legal detail
- A relationship-builder who thrives on collaboration and clear communication
- Entrepreneurial, adaptable, and ready to roll up your sleeves in a fast-moving startup
- Paying $85K to $100K plus super - all depends on your previous skills, experience etc
- This role is Melbourne based or can work remotely in Sydney
- Car park spot in Melbourne
- Hybrid opportunities
- A front-row seat at a legal tech startup that's redefining due diligence
- Real influence - your ideas won't just be heard, they'll be actioned
- A small, passionate team that celebrates experimentation and big thinking
- The chance to build something that could change an entire industry